Specialist Notes: This SR Template can be applied when we're contacting a user for the first time and the issue/inquiry/request can be addressed/res...

Specialist Notes: This SR Template can be applied when we're contacting a user for the first time regarding an issue and expecting a response back...

Specialist Notes: This SR Template can be applied when we're contacting a user for the first time about his/her inquiry/request and expecting a resp...

Specialist Notes: This SR Template is applied when we're updating a user after we've escalated his/her issue/inquiry/request to the client adm...

Specialist Notes: This SR Template is used to relay information from the client administrators to the user.  Standard Response: Thank you for ...

Specialist Notes: This SR Template is used to update users who contact us asking for an update on their ticket, but we have not yet received any respo...

Specialist Notes: This SR Template can be applied when we're contacting a user who left a voicemail, and the issue/inquiry/request can be addressed/...

Specialist Notes: This SR Template can be applied when we're contacting a user who left a voicemail and we need more information from the user and...

Specialist Notes: This template can be applied when someone else contacts Live Support on behalf of another user who is in need of assistance. This wi...

Specialist Notes: Standard Response: We are in the process of ticket maintenance and came across your open ticket, so we wanted to reach out to ...