This SR Template is applied when we're updating a user after we've escalated his/her issue/inquiry/request to the client administrators. It is to let them know that we've escalated their ticket. 

Thank you for contacting Live Support!

We have sent your [ISSUE/INQUIRY/REQUEST] to [CLIENT] Administrators for assistance/processing. We will update you as soon as we receive a response from them. Should you need assistance with any other issue/inquiry/request, please feel free to contact us at your convenience. We are more than happy to assist!

Sincerely,