This SR Template is used to update users who contact us asking for an update on their ticket, but we have not yet received any response from the client administrators. Resend the update that was sent to the client administrator OR check with the Team Lead for advice before proceeding (depending on the issue or how long it has been). 

Thank you for contacting us and following up on your issue. 

Currently, we have not received an update from [CLIENT] Administrators. We have sent a reminder email to them, so they can address your [ISSUE/INQUIRY/REQUEST]. As soon as we receive an update, we will contact you. We do apologize for the delay and thank you for your patience in advance. 

Have a great day!

Sincerely,