Support Category: Account Related >> No Account


Specialist Notes:


This ticket template is to be used to escalate account creation requests, specifically when an end-user reaches out to us directly. Please ensure to always include the region and position/job title when escalating this type of request.


NOTES FOR TICKET PROCESSORS!

These requests go through a (3) step process and do not require further action after End-User Support escalates the ticket. Please note, Andrew Pachuta will let End-User Support know when to close the ticket. 

Step 1: End-User Support escalates the ticket to the administrators. 

Step 2: Marcia Morita Sherman must approve the request. Andrew Pachuta will reach out to IT Service Desk, Alkashree Jha and Hameed. Once he receives an update from IT Service Desk, Alkashree Jha and Hameed he will notify the user. 

Step 3: Andrew will notify us to close the ticket.


Standard Response:


Hello Eisai University Administrators,

Can you assist us with the following issue, please?

Requester Name:
Requester Email Address:

Issue: User Account | No Account

Summary: [REQUESTER'S FIRST NAME] contacted End-User Support requesting assistance with accessing Eisai University. Unfortunately, we're not locating an account for the user. Would you be able to assist with creating an account for him/her?

Additional Information:

1. What is your region?
 2. What is your position or job title/role?