Support Category: User Account | Inactive Account


Specialist Notes:


We do not expect to receive reactivation requests, but if you do, please create a ticket. Your ticket should list the name and email address of the account that needs to be reactivated.


Standard Response:


Thank you for waiting! We were able to locate your account, but unfortunately, it is currently inactive. Please allow me a few moments to create a ticket and escalate an account reactivation request to the administrators.