This SR Template is user after receiving an update from the user and sending any issue/inquiry/request to the client administrators. 

Thank you for your response!

We have sent your [ISSUE/INQUIRY/REQUEST] to the [CLIENT] Administrators for assistance/processing. We will update you as soon as we receive a response from them. Should you need assistance with any other issue/inquiry, please feel free to contact us at your convenience. We are more than happy to assist. 

Kind Regards,