Specialist Notes: Can be used in the event a user asks what a browser is. Standard Response: Short for web browser, a browser is a software app...

Specialist Notes: Standard Response: A pop-up blocker is a feature that prevents pop-ups from displaying in a user's Web browser. Pop-up block...

Specialist Notes: Standard Response: Cache are files your browser stores to help with loading pages faster for frequent and fast access. An empty...

Specialist Notes: This SR is applicable to users who do not know how to copy and paste. This will only work for Windows computers (not tablets, phones,...

Support Category: Course Progress Issue | Navigation Specialist Notes: Use this SR to assist users who are having difficulties returning to the cour...