Specialist Notes: This SR is to be sent after the issue was troubleshot in chat and escalated for a completion request. If the client admins require a...

Specialist Notes: Use this SR to request for screenshots as proof of completion for a MODULE that is not moving to completion. The MODULE must be from ...

Specialist Notes: Use this SR to request for screenshots as proof of completion for MULTIPLE MODULES that are not moving to completion. The MODULES mus...

Specialist Notes: Use this SR to request for screenshots as proof of completion for multiple COURSES. Standard Response: Thank you for your co...

Specialist Notes: This SR ONLY applies to courses we know do not move to completion. Standard Response: Thank you for contacting [Client + Port...

Specialist Notes: Use this SR to request for a screenshot of the error message user is receiving. Standard Response: Thank you for contacting ...