Specialist Notes: SR for reaching out to users experiencing course-related issues while asking for the name of the course. This SR is to retrieve the u...

Specialist Notes: SR for asking users to switch to another browser if the issue was not resolved in chat. This SR is to retrieve the user's system ...

Specialist Notes: When a ticket has been set to ‘Waiting on User’ for 72 hours and there has been no response from the user, an automation reopens the...

Specialist Notes: Use this Ticket SR to follow up on tickets with the status 'Waiting on Customer' and are 2-3 days old. If we can check the u...

Specialist Notes: Standard Response: Hello [Client] Administrators,   Can you assist us with the following course launch issue, please?  U...

Specialist Notes: Standard Response: Hello [Client] Administrators,   Can you assist us with the following course [launch, progress, completio...

Specialist Notes: CLEAR CACHE  Cached data is files, images, scripts and other media files stored on your devices by a website or app. Data is stored ...

Specialist Notes: Each client has their preferred browser(s) and required settings for their LMS. A support specialist should be familiarized with the ...

Specialist Notes: This SR is to be used when a user contacts Live Support for assistance but later responds that they resolved/figured out their own is...

Specialist Notes: This SR is to be used when a user contacts Live Support for login assistance but the account details show the user was able to log in...