Please enter details about what the user is experiencing on their end. For example:

- Users not locating the tile under their "Microsoft My Apps", please add it to the summary. 

- Any error message, please attach a screenshot the reported error message.

Hello Eisai University Administrators,

Can you assist us with the following issue, please?

Requester Name: 

Requester Email Address: 

Issue: SSO

Summary: [REQUESTER'S FIRST NAME] contacted End-User Support having trouble accessing his/her account. [ENTER WHAT THE USER IS EXPERIENCING.] Would you be able to assist the user with accessing his/her account?

Additional Information:

Please advise - thank you in advance and have a pleasant day!