If a user is having difficulty logging in via SSO, whether they are not locating the tile under their "Microsoft My Apps" or receiving an error message, please escalate. Gather as much information and screenshots to include in the ticket.

I apologize for the difficulty you're having while trying to log into your account. While I locate your account, could you provide us with a full screenshot of what you're experiencing on your end? 

If you need assistance with taking a screenshot, we'd be happy to provide additional instructions.