All courses are Mandatory and available only through assignment. Course notification will be at a learning plan level, meaning users should only receive one notification for the whole learning plan versus individual notifications.

If a user is inquiring about a course and it's not assigned to them or they see the following error message, please escalate to the Administrators and include the user's Name, Email Address, Role, Department, and Supervisor's Name.

I apologize that this course has not been assigned to you. Before we escalate this to the administrators for further assistance, can you please provide us with the following information?

- Name
- Email Address
- Role
- Department
- Name of Supervisor