| Specialist Notes: |
| Support Category: SSO |
Should a user experience issues logging in via SSO, please ask for a screenshot of the error message and compare it to what is seen below.
IMPORTANT! If instead of an error message, the user is unable to see the Docebo Landing Page, please advise the user to contact their Internal Helpdesk instead. |
| Standard Response: |
Apologies for the issues you're experiencing with logging in via SSO. We will need to escalate this issue to the Eisai University Administrators for further assistance. For the escalation, could you please provide a copy or a fullscreen screenshot of the error message?
If you need assistance with taking a screenshot, please let me know.
