!!DO NOT SEND THIS TO USERS. THIS ONLY GOES IN TICKETS IN THE ADDITIONAL NOTES FIELD!! 

This is the generic ticket summary template that should be used when Specialists create a ticket in chat. 

Fill in the summary field with general information about the user's issue and any information about what was done for them that is not listed in the template. 

Name:
Email address:

Issue:
Course Name: (if course related)
Account Status | Employment Type: (if account related)

Summary: 

Additional Information: (troubleshooting steps/screenshot):