Please go to this URL: https://systemcheck.eskillzlivesupport.com/

That site will run a system check on your computer settings. It will be quick, and you will see the results of the system check. Please copy and paste that information in response to this chat box. It will look like this:

Operating System: Windows 7/8/10
Browser: Edge 117.0.2045.43/Chrome 117.0.0.0/Firefox 118.0
Java Enabled: No

JavaScript Enabled: Yes 
Screen Resolution (Width x Height): 1920 x 1080
Window Display Size (Width x Height): 1920 x 963
Popup Blocker Enabled: Yes/No