Instructions to launch an Incognito window.  

To open an Incognito Window, kindly follow the instructions below:

1. In the top-right corner of Chrome, click the 'Customize and control Google Chrome'  button -- 3 vertical dots ( ⋮ ) -- located in the upper right corner of your browser window.

2. Select ‘New Incognito Window'.

3. A new window will open with the incognito icon (a pair of glasses and a hat). 

Once you’ve completed these steps, please let me know if your issue has been resolved.