Specialist Notes:

 

Instructions to clear Cache. Updated instructions based on changes in Google Chrome Version  132.


Canned Response Code: /Chrome02


Standard Response:


To clear Cache in Google Chrome, kindly follow the instructions below:

1. In the top-right corner of the browser window, click on the ‘Customize and control Google Chrome’ button
 -- 3 vertical dots ( ⋮ ).

2.  Select ‘Delete browsing data…’ from the drop-down.



3. In the dialog that appears, make the following changes:

- Set Time Range to ‘All Time’.

- Select the checkbox for ‘Cached images and files’.


4. Click ‘Delete data’.



6. Refresh your [Client + LMS Name] page.

Let me know if this resolves your issue, I am standing by.