Instructions to set JavaScript, Popups, Images, and Sound to ALLOW. It can be used when addressing multiple settings instead of sending numerous sets of instruction—updated instructions based on changes in Google Chrome Version 132.

Note: For chats, we recommend using the canned response provided below. For tickets, please type in "Allow JavaScript, Images, Pop-ups, and Sound" in the canned response section.

To allow the necessary settings in Google Chrome, kindly follow the instructions below:

1. Go to your [Client + LMS Name] Home Page.

2. While on your [Client + LMS Name] Home Page, click the 'View Site Information' or Tune icon located in the upper left-hand side of the URL address box.

3. A drop-down will appear, click on 'Site Settings' from the drop-down.

4. A new tab will open which will be the site settings for the learning site.

5. Locate the settings:

     a. JavaScript

     b. Images

     c. Pop-ups and redirects

     d. Sound

6. Change all 4 settings to 'Allow’ (not ‘Allow (default)’ or ‘Block’)

7. Close the settings tab which redirects you back to your [Client + LMS Name] Home Page.

8. You will be prompted to reload your [Client + LMS Name] Home Page. Click on 'Reload’.

9. Relaunch your course.

Let me know if this resolves your issue or if the mentioned settings were already set to ‘Allow’. I am standing by.